RETURNS AND EXCHANGES

Returns

EACH ITEM IS MADE TO ORDER. PLEASE ALLOW 2-7 business days to create product. Then you should add shipping times on top of that. Speed and price depends on product type and destination. It can get a bit confusing, that's why we've made these tables to help you out.REFUNDS & EXCHANGES

Since we print every product as it's ordered we CANNOT PROCESS SIZE EXCHANGES OR REFUNDS.

Please be sure to check our size chart before ordering or send us an email with sizing/ordering questions.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Custom made items, as well mugs, cell phone cases, pillows, and bags.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Mugs, Cell Phone Cases, & Bags

NO REFUNDS. These items are custom made by Vanne McMillan and her team.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please send email Vanne Mcmillan fashion l art l art to receive return address.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at vanne22@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at vanne22@gmail.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should email our team at vanne22@gmail.com to verify return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

What if the recipient's address was wrong?

If the recipient's address was wrong, then item can will be resent, nor additional charge.

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